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An example of how insurance adjusters talk accident victims into settling for small amounts of money

Those are the halcyon days when an Orange County personal injury adjuster can tell his supervisor that he has managed to talk an accident victim in California cities like Laguna Beach, Corona del Mar or Newport Beach out of hiring a lawyer. I imagine the conversation goes more or less like this.

“Did you talk the person out of hiring a suit?” asks the supervisor.

“You bet on it, boss,” said the adjuster.

“What routine did you use this time?” asks the supervisor.

“You know, the one I like best is where I tell them how fair we can be and how they don’t need to hire a lawyer.”

Supervisory nodes. “So now he’s going to ignore them until the statute of limitations is about to end and they panic to settle for anything.”

“You got it, boss,” the adjuster says.

“What will you do if they threaten to hire a lawyer?” asks the supervisor.

“Then I’ll pretend we’re busy getting the medical records, and if you’re patient, we’ll make sure all your bills are handled and still put $500 in your pocket,” the adjuster says.

“I guess the company won’t really pay all the medical bills, right?” asks the supervisor.

“I’m sure our medical department will pay what they deem reasonable and if the doctors refuse to accept what we send, that will only add more pressure on the accident victim to settle with us.”

“So you’re not actually promising clients that we’ll pay all of their bills?” asks the supervisor.

“Hell no,” says the adjuster. “I’m just telling them to submit your medical bills and we’ll look at them to determine what’s related to your accident. I’m also telling them that doctors love to charge more than is reasonable and by having us deal with them, that’s how we can keep the fees down.” of insurance so low”.

“So low?” asks the supervisor, laughing. “That is a good one.”

“What do you tell them when they ask you about pain and suffering?” asks the supervisor.

“The usual. I tell them they are not entitled to pain and suffering from an ambulance ride, or those big hospital bills, or X-rays or other diagnostic tests, chiropractic bills that are inflated, or, well, just about everything.”

“That’s good, that’s very good.”

“So you have an excuse for everything,” says the supervisor.

“Absolutely, boss,” says the adjuster. “And since they’re not lawyers, and since they’ve never heard this before, well, you know what most people do when times are tough.”

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